People often do no remember what you say to them, but they seldom forget how you make them feel.
Emotions are contagious. Just look how a crowd can be swept up during one of the 2010 soccer world cup games. Or think about how an angry client ignites your own anger. Or when your child is sad, you also feel down.
The reason for this is because we have a built-in survival mechanism that pick up the emotional vibrations of those around us. Animals like horses and dogs also have this ability. Unfortunately in humans this ability has weakened. Some individuals have kept more of this ability than others. It is part of the gift they have (like someone has a gift to play the piano), but every one of us can develop the ability.
The ability to sense the emotion of someone else poses a challenge. Most of us are not skilled enough in distinguishing between our own emotion and that of someone else. We therefore interpret the emotion we feel as our own. Which is not always fair. Not to us or the other person. The implication of this is that we need to come to know ourselves in order to developing this skill.
This ability to sense others emotions is also the foundation of our ability to have empathy with someone else. But to be truly add value we need to be true to ourselves. Take responsibility for our own emotions and be empathetic towards others emotions.
What happens when we do this? When we own our own emotions, we become authentic. Authentic people accept themselves totally, with the good and the bad. Authentic people are at ease with their strengths and their areas of growth. They do not judge – not even themselves. They know that there is room for diversity and in diversity (and the paradoxes that come with it) lies the true beauty of life.
Because authentic people have no judgment, they create a presence of acceptance around themselves.This in turn allows other people to feel comfortable around them and they tend to trust them.
Trust opens up a whole new conversation. Trust is, in my mind, one of the most fundamental emotions we can have. It is the opposite of fear. To trust is the most natural tendency of people and at the same time the most difficult.
I think, it is because we have not learned how to trust intelligently. Stephan Covey jr. on his book “The Speed of Trust” suggest that trust consists out of good character (like trustworthiness etc.) and competence. For example: If someone has a good work ethic but not the competency to do a project. Do not trust him/her with the project.
So start to trust intelligently. First of all – trust yourself. Make sure you stay true to yourself (character) and keep on developing your ability (competence) to be a good Father or business man or husband etc. When you have trust in yourself, you will find it easy to be authentic. When you are authentic, people will feel comfortable around you and will remember you. Not for what you said or did, but for how you made them feel.